At Voice Connection, we offer more than an automated answering service; we offer an opportunity to stay in touch with your customers any time, night and day. They can order a product, request a catalog, find your closest store, access information about your company, or just offer an opinion about your business. At the same time, our menu-driven system also allows you to develop databases, track buying patterns, and pinpoint demographic information. It’s the ultimate in customer service.

But, before you go on, we should warn you...in order to interface with our IVR system, your customers will need a very specialized tool à A TOUCHTONE TELEPHONE.

Voice Connection owns and maintains state-of-the-art IVR equipment and software. We create a program for you that is customized specifically to your company needs. Your customers dial your pre-appointed IVR phone number, are hooked into your program and get the information they need FAST! It’s that simple!

You can mix and match which services your company needs. You can use one, some or all of the above services. Or, if you need a service not listed above, ask us and we can probably create it for you

IVR is always available - 24 hours a day/7 days a week.

IVR supplies you with monthly usage reports and maintains vital information

IVR is very efficient and accurate

IVR is very affordable

Simple! With our Customer Service Call Transfer Option your customers will be able to transfer to one of your live operators at any time during their call.

What is Dealer Locator?

Dealer Locator is an automated menu-driven Interactive Voice Response (IVR) program that allows callers to find your closest store or dealer. Our state-of-the-art equipment will maintain your dealer database that your customers will be able to access via touch-tone telephone. By simply keying in their 5-digit zip code, your customers will be given a list of local dealers, their locations and phone numbers. We can also transfer their call to the store of their choice.

Dealer Locator combines the three services listed below to give your company a variety of options that you can customize. By implementing Dealer Locator, these powerful tools will be at your disposal.

Additional Benefits when using Dealer Locator

Dealer Locator is always available.

Accessible 24 hours a day, 7 days a week.

Access is immediate. No busy signals.

Provides a valuable customer service.

Connects your customers to your dealer instantly.

Includes a monthly usage report that supplies you with vital information.

Compiles and maintains database of customers.

Compiles and maintains demographic information.

Leaves your business lines open for orders rather than informational queries.

Pricing Structure

Setup Fees: Based on complexity of application and size of database. Ask for quote.

Basic Service includes 800 Number Usage and Monthly Report.

Dealer Locator includes Information Audio Text, Automated Attendant and Touchtone Survey.  

*Volume Discounts Available

Our voice processing technology automates your time-consuming, labor intensive processes. This frees your personnel to perform more critical, non-repetitive tasks.

Use Touchtone Survey to accumulate information and statistics crucial to your market.  For example, track the effectiveness of your ads. Find out which ads are most effective by asking your customers to key in preassigned codes allotted to each ad.

Voice records information about your prospective customers.  For example, record your customer’s name and address to be used for mailings.

*Transcribing fees extra

 FaxBack® is a service that provides your customers with direct access to frequently requested documents, 24 hours a day, 7 day a week. Your documents are maintained by Voice Connections centralized fax library that your customers can access via touch-tone telephone.  By use of customized voice prompts and indexes, your clients are guided through our system directly to the information that they are seeking. Within minutes, your documents are in the hands of your customer and you haven’t had to lift a finger.

What are the Benefits of FaxBack®?*

FaxBack® saves time.

Access to our system is immediate! No busy signals, no getting put on hold.

Your customers will receive the requested information within minutes of their call when their interest is at its peak.

Automates the time-consuming, labor intensive process of interrupting a live operator to retrieve a needed document, create a cover sheet and monitor the fax until it connects and sends.

FaxBack® saves money.

Decreases literature inventory and mailing costs

Increases productivity by freeing personnel to perform time critical, non-repetitive tasks.

FaxBack® supplies you with monthly usage reports and maintains vital information, compiles and maintains database of customers for further contact and outlines usage volume according to each document

FaxBack® leaves your fax line open for incoming faxes

*Volume Discounts Available

What are Common Applications for FaxBack®?

Marketing Communications - Press releases, promotionals, seminars, training events

Technical Support - Installation instructions, FAQ’s, troubleshooting guides

School Schedules and Training - Course descriptions, schedules, registration

Sales Brochures - Product or service information and specifications

* FaxBack® is a registered trademark of FaxBack, Inc.

Alpine Electronics

Arai Helmets

Armour Foods

Bank of America

Bell Sports

Christian Booksellers Association

Ducati North America

Equifax

GT Bicycles

Hewlett-Packard

Honeywell Consumer Products

Intel

Jacuzzi Whirlpool

Precision Cast Parts

Nitto Tire

Penske Auto Centers

Recovery Engineering

Rocky Shoes and Boots

The Parable Group

TSW Alloy Wheels