Building the bridge between old and new economies, we provide high-end CRM solutions through integrated multimedia contact services. We are equipped to provide high tech marketing and communication services to our business and corporate clients. We are dedicated and highly trained motivated staff providing you with a cost efficient means of communication.

Because every call matters, we strive for a long lasting relation at every ring. We firmly believe that quality is never an accident. It is always result of intelligent effort. Our systems are evaluated and continuously streamlined by our experienced team of advisers. We provide you with the following quality services:

INBOUND TELEMARKETING

Whether you anticipate a very high or low volume response, we can handle it professionally and cost-efficiently. Our services comprises:

ORDER ENTRY

We can take merchandise orders generate sales leads,brochure fulfillment, media generated contest, surveys etc.

DATABASE MANAGEMENT

We can organize the information we gather from caller into management reports, media buying statistics and customized reports.

TOLL FREE NUMBERS

We can supply you with a toll free number.

VOICE MAIL PRESCREEN

We can give caller information or instruction prior to reaching our live tele-receptionist should this be the preferred method. This reduces call time and saves money.

Lowest cost ratio on per-call/response.

Highest availability ratio of per-customer/Response factor.

Zero over-heads on customer response activity within your organization.

No cost over-runs; since the entire service will be operating on a fixed charge basis.

No infrastructure requirements at your end; since the full call-center is owned and managed by us.

Ready-to-start resources with absolute minimum setup time.

Use of latest technology in tele-communications and customer-care.

High-level of call pick-up/customer response ratio.

OUTBOUND TELEMARKETING

Whether it be mass or target marketing, cost effectiveness depends on ability of tele-service representative (TSR) to make more calls, more sales and convert more inquiries faster and with fewer busy lines. Our database and call management network allows us to build telemarketing script, store prospect information, place outbound calls and recall result of each call. Predictive dialing selects prospective clients list and directs only those calls answered by live voices to our TSR’S. Others are rescheduled for later call- backs.

VOICE MAIL

We provide interactive voice mail with reception. This finds use in product ordering, radio contest, registration, etc. Our Broadcast voice mail facilitates one call message delivery to your entire department.

E-MAIL MANAGEMENT

We manage your e-mail and categorize it as per priority. It saves your time and effort to go through them as convenient.

DATABASE DEVELOPMENT

When it comes to call report analysis, our sophisticated software allows us to customize reports which detail the precise origin of every call, so our clients can accurately adjust their marketing strategy and media purchases to maximize their return.

CUSTOMER CARE

We solve caller’s problems on your behalf. By gauging a customer’s satisfaction we can serve them better. We also provide tech support for customers. Their long term needs can also be identified as well by our trained TSR’S.

INFRASTRUCTURE

Location and Infrastructure advantage Ring India infrastructure in the heart of Delhi, the leading area in India for connectivity and power, proximity to key amenities, talent availability, quality of employee, costs, and state receptivity.

TECH EDGE		OUR HUB

The Infrastructure includes:

Data Security
Scalable capacity
Commercial grade firewall
Less than 400 milliseconds latency
Network intruder detection system
500 meters from the telecom exchange
Manned and logical security at entrances
Uninterrupted and back up power supply
Leased fiber optic circuit from India to US
Dedicated high speed Internet connectivity
Layered access to physical locations and data
Fully redundant voice and data communications
Duplicated system to ensure uninterrupted call reception
State-of-the-art computerization with fully automated call desks
Layer 4 switching with advanced router module for intelligent data routing, monitoring and security.

Ensuring clients and customer satisfaction is most essential. That’s why at Ring India our company wide practices, include:

§ Continuous contact monitoring and recording, which includes voice, e-mail, live chat, and correspondence.

§ Timely reporting to track departmental quality performance.

§ Periodic evaluation, documentation, associate feedback, and follow-up training related to contract monitoring sessions.

§ Continuous review of clients and customer feedback regarding quality personnel at the corporate, operation’s center, and departmental levels.

§ Agent to supervisor ratio is as high as 1:7 depending on the service.

§ Well-structured escalation processes to handle more challenging, technical client and customer requests.

§ Our processes are ISO 9001 compliant.

§ Our graduate and postgraduate work force is continuously trained by in-house professionals and by specialized professional institutions.

§ We are using latest technology in telecommunication and best available software.

§ We ensure high level of call pick up/customer response. Your call will be answered in second or third ring.

Our Strength

India has abundant high quality human resource. This is an internationally recognized fact. Our distinct advantage lie in huge pool of good English speaking hardworking and loyal workforce. There are numerous institutions and vocational centers which impart high quality education and training in the field of IT, marketing and spoken English. We have a dependable world class infrastructure for communication. Combine all this and we can successfully host call center services most effectively.

Our Government realizes India’s distinct advantage in this field. Entrepreneurs are being encouraged with full governmental support to set up such centers. Various private watchdog associations are actively supervising their effort and advising on how to maintain this lead and keep the atmosphere harmonious. With our confidence bolstered by our Governments backing, we are determined to prove ourselves. We have a motivated workforce of well-trained and well-mannered telephone and customer service representatives. They are patient and trained to give ample time and information to the caller. They evaluate a caller’s specific need and guide them to the right product/service.

We firmly adhere to our strict quality standards. We are on ISO 9001 compliant company. All our processes have been diligently and thoughtfully designed keeping our demanding international clients in mind. A team of experienced professionals regularly advises us.

About Us

Our promoters have about 50 years of rich experience in production and marketing of various products. We have been pioneers in few of them as well. Our past experience includes managing finance, and huge work force and marketing. We know how to keep our members loyal and motivated. We have always been flexible by adapting to the latest technologies in field of our activity. We draw upon this past rich experience to the competitive and fruitfully and efficiently manage a call center. We have active interaction with professionals of various fields of our concern. Our advisory panel has been most thoughtfully and precisely famed. The members are experienced professionals in various fields, which can help us manage and continuously upgrade our set up.

Board of Directors

Manohar Jaswani, Chairman Ambecco Textiles, brings over 25 years of experience in various roles, including information services, international marketing, training and research.

Tarun Jaswani, An electronics and telecommunication engineering graduate. He has worked with premier Indian MNC's like BPL, TATA and IIS Infotech Ltd. He has a decade of experience in Software Development.

Kamal Arora, Managing Director Techsoft Global, he has a wide experience in the field of CRM based solutions. He has single handedly built an aspiring Information Technology company dedicated to provide best of breed IT solutions.

Our Advisers

Arun K.Bansal

B.Tech, MBA and PHD from USA started his career with Bank of America. He later joined Solomon Smith Barney where he is currently working as a Director. His field of expertise is finance.

B.D. Goel

B.tech, MS and PHD from USA started his career with Internet Shopping Network. He went on to Go.com, a Walt Disney online company as V.P and later joined Neoforma. Presently he is into IT Consultancy in Santa Clara, California. He has rich experience in marketing and IT.

Sunil Sardana

CEO Densons Group is a highly acclaimed industrialist. He is consultant to the UN. He is also on the board of Indo-American Chamber of Commerce.

Pradeep Tripathi

Currently CEO of informatics India. Ltd, A Software development MNC headquartered in Singapore. Previously he was Director(Marketing) AT&T, India. His invaluable and rich experience is a boon to our organization.

Diwakar Deewan

B.Tech , M.Tech from U.S. is currently working with Price Water Coopers and has over a decade of experience with CRM based solutions.

Akhil Chaudhary

He is the Managing Director of Binary Semantics Ltd., a software powerhouse. With its offices in US and U.K., it is one of the most progressive IT companies in India. We are confident to have a headstart with his adept advise.

OUR ASSETS..

We understand that the product is only as good as those delivering it ,hence we train our staff with state of the art interactive programs developed by experts,thereby allowing each staff member to benefits from hands-on training prior to dealing with live calls.

Consistent monitoring and interaction by our customer service department assures that quality continues on daily basis. Our personnel deptt innovates various systems to motivate our members.

RingIndia knows that training is the foundation of a successful campaign, and that training does not take place exclusively in the classroom. Training is a continuous process that begins with fundamentals and philosophies and expands with constant feed back and additional skills training relative to performance.

Through product knowledge and the ability to communicate the offer within the specific program parameters are essential in producing successful results.To this end, emphasis will be placed on product knowledge and role-playing. We encourage our clients to be involved in the training process, as they can be instrumental in sharing background and real life experiences.

Consultants

Project Management and Consulting Practice for building remote processing center either on a consulting basis or providing a complete comprehensive turnkey solution.These undefined capabilities enable us to deliver to our customer 'All Bound' solutions , which help them to transcend the limitations of traditional inbound and outbound systems. This results in greater productivity and enhanced customer satisfaction by offers integrated planning and implementation including coordination of organizationals initiatives, human resources and training plan, design process reengineering , technical specifications vender selection and facility design.

Our teamwork with our customer's analyze key issues in determining the remote processing center role in over all business and delivering channel strategy, which meets sales and service goals.

Ring India organizes, open and corporate training designed to impart quality it education and now Ring India is in process of tying up to the leading Call Center College in US.

Ring India's first phase of training is designed to impart quality education in the field of voice and web contact center in sensitive area of customer centric approach by using state of artlearning methods. Each module is designed keeping in mind the active participation of the students in role plays, quick skill drills, and extreme care is taken to adapt them into changing environment of customer driven services.

Importance Of Training.

"The most important resource of a call center is well trained personnel,who handel sales support, complaints, technical queries , etc." An effective contact center is manned by quality people hence the company needs a quality staff there. Thus they must be effectively trained whether its for Sales Support ; Complaint handling ; Technical queries; Relationship and Accounts Management Telemarketing, Credit and Billing problems, Market resaerch or Database development.

Each field requires specific skills. The people or afent offers the sole link the customers and the company they represent. They must possess high level of communication, Customer service and Technological skills in order to successfully answer queries of the customers.

Ring India is in process of tying up to the leading call center college in U.S. for giving CALL CENTER CERTIFICATIONS to its employees.It also tends to set up CALL CENTER COLLEGES through out India by the end of 2002.

For immediate service click:

info@ringindia.net