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e-Questionnaire

e-Questionnaire

Electronic surveys afford a convenient, cost-effective mechanism for communicating with your customers/suppliers. They provide an opportunity for you to solicit feedback from the people who care the most about your work and your product. In return, customers are more likely to reward you with their loyalty because they know you value what they have to say.

e-Questionnaire is made of 4 complementary pieces in order to give you complete and efficient service for the management of  your survey. These pieces allow you to manage with our assistance (option 1) or totally self-sufficient (option 2) the entire process of the on-line questionnaire.



Option 1: 100% Assistance
  • You write down your questionnaire and we keep in charge all the technical points.
  • We host the questionnaire and the responses on our web servers.
  • We contact the persons you want to submit your questions (survey).
  • We collect the responses.
  • We give you back the untreated results in real time on a html page (secure access) and by e-mail at the end of the survey period.

                      

 Option2:  100% Self-sufficiency
  • You write down your questionnaire and you want to manage the whole survey from your computer:
  • You host your questionnaire and the responses on our web servers
  • You contact the persons to whom you want to submit your questions using our respondent management interface.
  • You retrieve the untreated results from an html page (secure access) and you receive by e-mail all your untreated results at the end of the survey period.

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Piece 1. Publication of the questionnaires

Thanks to the creation and publication interface, that you download and install on your computer, you are able to adapt and present all types of web format questions (  6 types of questions: Choose one, Choose all that apply, Repeated Scale, Fill in the Blank, Fill in the Number, Essay Question)

  • Questions can be grouped into sections
  • Management of multi-pages
  • Library of questions, sections, pages (with copy/paste)
  • Multilingual Management (i.e. you can adapt a questionnaire into many languages and copy/paste parts of questionnaire)
  • Multimedia components (image, sound) can be added into questions
  • Supplementary information can be added for each question (e.g.,. link to an extra Internet page giving more details or open a Help pop-up window)
  • Preview in a browser
  • Make links between questionnaires
  • Creation of thanking page
  • Interface FREE Download now!

 

Piece 2.  Hosting of the Questionnaire and the Responses
  • You don't have to technically intervene for the hosting of  your questionnaire and your responses.
  • You don't need intervention from a third party, you can now work self-sufficiently.
  • The questionnaire is automatically sent on our servers when you put in your order.
  • Protected access available: one password per respondent or one password for all of them.
  • The respondent can reenter a partially completed questionnaire.
  • We can implement a questionnaire under any kind of URL and integrate it in a preexisting web site (optional).



Piece 3.   Respondent management
  • Thanks to the respondent management interface, you will be able to create and manage your interviewee distribution list.
  • Individual info card per respondent (Name, Address, Email, Reminder method e-mail).
  • Respondents can be grouped to facilitate the distribution : for example, a group for the marketing department. 
  • You can create reminders for people who didn't answer at the first time.

    

Piece 4.   Responses retrieval
Real Time retrieval from a secure access web page.
Send by e-mail untreated results in a TXT or CSV format at the end of the survey period. This kind of format is very easy to use in a database or spreadsheet import.

Technical specifications for the respondents:

Internet/Intranet connection
Internet Browser (Versions 2, 3 et 4 and up)

 

 For e-Questionnaire "self-sufficient" users:      

Windows 95 / 98 / NT 4
32 Mb of RAM
16 Mb Hard Drive free space
Internet browser
Internet connection